Publisher Information:

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SAS B.LIV Champagne

Capital € 10,000

Headquarters: 9 rue de Caurel 51420 BERRU

Registration: 819 632 076 RCS de Reims

 

Hereinafter referred to as "B.LIV"

 

Mail: contact@bliv-champagne.com

 

Any complaint concerning these general conditions must be made by post or by email to the above addresses.

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I - GENERAL CONDITIONS OF SALE OF B.LIV PRODUCTS

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ARTICLE 1 - CONDITIONS OF APPLICATION

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The purpose of these general conditions of sale is to define the terms of execution as well as the conditions under which the online sales made by the company B.LIV Champagne to users of the site located in Metropolitan France via the site www.bliv are concluded. -champagne.com.

All sales made by the customer via our site constitute unreserved acceptance of these general conditions of sale.

The B.LIV Champagne company reserves the right to modify and update its general conditions of sale at any time. These modifications and updates will be binding on the customer from the date of their posting on the site www.bliv-champagne.com.

 

ARTICLE 2 - ORDERS

 

The Champagne Protection Committee protecting the “Appellation d'Origine Contrôlée” (AOC) “Champagne” regulates the number of bottles available on the market. It is therefore specified during the sale that it will be carried out within the limits of available stocks. The company undertakes to inform the customer by email or by post within 5 working days from receipt of the order of any unavailability / limitation applicable to the order.

For any order presenting an abnormal nature, B.LIV reserves the right to refuse or to split the order.

Product prices are displayed inclusive of VAT, excluding delivery costs. They can be modified at any time without notice. The price paid by the customer is the price indicated when the order is placed.

The sale is said to be valid upon receipt of the customer's order to the company B.LIV.

 

ARTICLE 3 - DELIVERY and TRANSPORT

 

The delivery of the order placed via the site www.bliv-champagne.com, will be made in Metropolitan France, within 14 working days of receipt of the order by the company.

B.LIV undertakes to inform the customer as soon as the order is shipped, by a confirmation email.

In the event of a delivery delay exceeding 21 working days, Champagne B.LIV undertakes to reimburse the full amount paid by the customer when placing the order on the site. The customer will be notified by email or post.

Upon receipt of the order, the customer may report any complaints concerning the products delivered (deterioration, non-compliance, missing products,) by making reservations to the carrier by mention on the delivery slip. The customer will also inform B.LIV by mail or email within 48 hours of delivery so that the latter can assert its rights with the carrier if the damage is attributable to it. B.LIV will deal with the customer's complaint as soon as possible and with due attention in order to reach a solution.

 

ARTICLE 4 - PRICE and PAYMENT

 

The prices of the products appearing on the site www.bliv-champagne.com include the VAT applicable in France, to which will be added the delivery costs indicated on the site, varying according to the number of products ordered as well as the amount of the order. .

Delivery costs will be calculated and filled in before final validation of the order by the customer. These latter charges are subject to change at any time.

All payment is made directly on the site www.bliv-champagne.com when confirming the order by credit card, unless otherwise agreed in writing with the customer.

The invoice corresponding to the products ordered will be sent by post or by email at the customer's request.

Champagne B.LIV is authorized to suspend the execution of all orders in progress in the event of a payment incident, without damage and interest.

 

ARTICLE 5 - RIGHT OF WITHDRAWAL

 

In accordance with the provisions of article L 121-20 of the Consumer Code, the customer, if he is a consumer, has a period of 14 clear days from the date of receipt of the products ordered in order to exercise his right of withdrawal. When the period of 14 clear days expires on a Saturday or Sunday or a public holiday, said period is extended until the next working day.

The customer undertakes to inform in writing on paper or by e-mail B.LIV of the exercise of his right of withdrawal, within the period stated above.

The customer may therefore return, at his expense, the products ordered, within 14 days of sending his right of withdrawal to the company. This right can only be applicable on the condition that the products are returned in their original packaging and in perfect condition for resale. Any product consumed or damaged cannot be reimbursed and the customer's right of withdrawal applied.

B.LIV undertakes, in the event of this right of withdrawal being executed, to reimburse the customer for all sums collected during the purchase of the products no later than 14 days following the date of receipt of the products at the premises of the society. The refund will be made by bank transfer to the customer's account.

 

ARTICLE 6 - GUARANTEE AND LIABILITY

Storage advice: Champagne should be kept lying down in a cool place, away from light, without violent temperature variations. The conservation of the foam in fact depends on this constant position of the bottles.

The products sold are delivered without any commercial guarantee.

It is nevertheless recalled that this lack of commercial guarantee does not prevent the customer from benefiting from the mandatory provisions relating to the guarantee against hidden defects or the legal guarantee of conformity.

B.LIV undertakes to guarantee the products sold against any defect or any hidden defect, under the conditions specified in articles 1641 to 1648 and 2232 of the Civil Code and to guarantee the conformity of the products under the conditions specified in articles L 211-4 to L 211-13 of the Consumer Code.

If the customer considers that the products delivered were tainted with defects or defects, B.LIV must be notified by registered letter with acknowledgment of receipt and this as soon as possible from the discovery of the defect or defect, specifying the nature and the extent of the defect or alleged defect and providing all supporting documents as to the reality thereof.

After finding by the company, if it turns out that the delivered products were indeed defective or tainted with defects, then B.LIV would undertake to replace free of charge all the products recognized as defective or tainted with defects and to take charge of all the costs of returning these products and shipping products free from defects or defects, or, if the defective products cannot be replaced, to reimburse the customer for the price of these products.

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ARTICLE 7 - FORCE MAJEURE

 

In the event of force majeure preventing or delaying the delivery of the products ordered, B.LIV may be released from all or part of its obligations without any claim for damages.

In particular, storms, fires, floods, severe climatic phenomena, serious equipment accidents, mobilization, war, transport interruptions, modification of laws or regulations inherent to the products are considered as cases of force majeure. sold, strikes, whether total or partial, and more generally any element beyond the control of B.LIV. The latter undertakes, where applicable, to notify the customer as soon as possible by mail or email.

B.LIV will then see its obligations automatically suspended, without compensation of any kind, from the date of occurrence of the event characterizing force majeure until the date of its end.

However, if the impediment linked to a case of force majeure continues for more than a month, the customer may then, if he sees fit, proceed to the resolution of the sale by registered letter with acknowledgment of receipt, without this happening. 'opens the right to any damage and interest whatsoever for the benefit of one or the other of the parties.

B.LIV then undertakes to reimburse the customer for all the sums that would have been paid to him, within a maximum period of 14 days from the notification of the cancellation of the sale by the customer.

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ARTICLE 8 - PERSONAL INFORMATION

 

Any information transmitted by the customer cannot be communicated to third parties without the prior written consent of the customer. This information will only be used by the internal services of B.LIV Champagne.

 

ARTICLE 9 - MEDIATION

 

In accordance with article L612-1 of the Consumer Code, the customer has the right to refer free of charge to the competent consumer mediator if he has tried unsuccessfully to resolve a dispute with B.LIV. The referral is made by contacting the Mediator of the Professional Federation of E-commerce and Distance Selling (FEVAD), 60 rue de la Boétie, 75008 Paris or www.fevad.com. The referral must be made within one year from the date of your prior written complaint. The opinion delivered by the mediator is not binding and is not binding on the parties.

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ARTICLE 10 - APPLICABLE LAW AND JURISDICTIONAL COMPETENCE

 

These general conditions of sale and all sales made on the site www.bliv-champagne.com are subject to French law which will govern any dispute relating to their formation, their execution, their interpretation The competent court in the event of a dispute will be that of the place of domicile of the defendant or, at the choice of the plaintiff, of the place of actual delivery of the product.

 

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